Co-founder at Content Strategy, Inc.

Kathy Wagner

As a founding partner of Content Strategy Incorporated, Kathy is responsible for business and project strategy. She’s the one on the hook for the quality and success of all content projects that come through the door. Kathy has more than 10 years of experience leading content strategy, technical communication, and customer experience research projects for companies like HSBC, Samsung, and Wells Fargo.  

Before starting Content Strategy Incorporated with her business partner, Melissa Breker, Kathy worked as an independent content strategy consultant, a user experience researcher, and a technical communicator. She has taught communication and project management courses at SFU, VCC, and BCIT, and was a founding organizer of Vancouver’s Information Architecture & Content Strategy meetup group.

Workshop Title: Content Teamwork: Aligning Your People & Process
Abstract: Defining the content strategy is the easy part. But how do you actually make it work? Not just today, but tomorrow, and next year, and the year after that? How can you continually evolve and mature your content practices, create rock-star content teams, and produce better content faster? Sound magical? Nope, it’s just good content governance.

In this introductory workshop, we’ll use group discussions, thought-providing exercises, and real-world client stories to build your knowledge and awareness of content governance.

Here’s what you’ll learn:

  • How to identify where your organization fits in the content maturity model, and how to progress.
  • Different options for content governance within an organization.
  • The five pillars on which you need to build your content governance.
  • How to advocate and influence for content governance changes.
  • The steps to take to get you started towards better governance.

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